Contact us

Questions, feedback, or need more information?

Is your question not answered on one of our information pages, or is something unclear? Email us at support@citybuyiyds.com.

Please include your name, phone number, and city of residence. If contacting customer service after your purchase, please also attach product photos.

Customer Service Hours

Monday to Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed

Frequently Asked Questions

Q: How long will it take to receive my package?

A: Please note that we typically need 3 to 7 days to process your order before shipping. We do everything we can to ship your order as quickly as possible. Once shipped, the estimated delivery time is 14 to 30 days, depending on your country or region. Please also allow for holidays, which may affect delivery times.

Q: What is the company's return policy?

A: After receiving your return and inspecting the condition of the item, we will process your return or exchange. Please allow at least 14 days from the date we receive your return for us to process it.

Q: How can I contact you regarding my order?

A: You can contact us by email at support@citybuyiyds.com or by using the form on this page.